FAQ / Help Center
Find quick answers to the most common questions about our products and services.
Massage & Treatments
What types of massages do you offer?
We offer a wide selection of massage treatments to suit different preferences and needs. These include aromatherapy massage for relaxation, deep tissue and meridian massage for muscle recovery, Thai massage for improved flexibility, and hot stone therapy to melt away deep tension. Each treatment is performed by certified therapists who personalize every session to ensure your ultimate comfort and satisfaction.
What should I wear during my massage?
You may wear light, comfortable clothing before your session. During the massage, you will be provided with a clean towel and proper draping to maintain your privacy and comfort at all times. Disposable undergarments are also available upon request. Our professional therapists are trained to make you feel at ease throughout the session.
Can I choose my preferred therapist?
We offer a wide selection of massage treatments to suit different preferences and needs. These include aromatherapy massage for relaxation, deep tissue and meridian massage for muscle recovery, Thai massage for improved flexibility, and hot stone therapy to melt away deep tension. Each treatment is performed by certified therapists who personalize every session to ensure your ultimate comfort and satisfaction.
Booking & Appointments
How can I make a booking?
You can easily book your appointment through our website, via WhatsApp, phone call, or directly at our front desk. Our team will confirm your booking and provide details about your treatment options and available time slots.
Do I need to book in advance?
While walk-ins are welcome, we highly recommend booking in advance, especially during weekends or peak hours, to ensure your preferred therapist and time are available. Early reservations also help us prepare your session for a smoother experience.
Can I cancel or reschedule my appointment?
Yes, cancellations or rescheduling can be made at least 24 hours before your appointment. This allows us to accommodate other clients and make necessary arrangements. Late cancellations may result in a small service fee.
How early should I arrive before my appointment?
We recommend arriving at least 10–15 minutes before your scheduled session. This gives you time to check in, relax with a warm herbal tea, and discuss your preferences or any health concerns with your therapist before the treatment begins.
Packages & Membership
Do you offer couple or group packages?
Yes, we provide a range of couple and group spa experiences designed for shared relaxation. Our Romantic Rejuvenation Couple Package is perfect for partners seeking quality time together, while group packages are ideal for friends or family gatherings who wish to unwind in a calm and private environment.
What are the benefits of becoming a member?
Members enjoy exclusive privileges such as discounted rates, priority booking, birthday rewards, and access to seasonal promotions. Memberships are designed for clients who visit regularly and want to experience continuous wellness benefits at better value.
Can I buy a spa package as a gift?
Yes. Our spa gift vouchers and treatment packages make thoughtful and meaningful gifts for birthdays, anniversaries, or special occasions. Each voucher can be customized with your preferred treatment or package, and recipients may schedule their session at their convenience.