1. Appointment Policy
To ensure the best experience, clients are encouraged to arrive at least 10–15 minutes before their scheduled session. This allows time for check-in, consultation, and preparation. Late arrivals may result in a shortened treatment to avoid delaying the next client.

2. Cancellation & Rescheduling
We kindly request that any cancellation or rescheduling be made at least 12 hours in advance. Cancellations made after this period may incur a fee or forfeiture of the session deposit. This policy helps us manage therapist schedules and accommodate other clients.

3. Health & Safety
Clients are responsible for informing the therapist of any medical conditions, allergies, injuries, or recent surgeries prior to the treatment. This information enables us to tailor the service safely and appropriately. White Wood Spa & Wellness reserves the right to refuse service if a treatment is deemed unsafe for the client.

4. Personal Belongings
While we strive to maintain a safe and secure environment, the spa is not responsible for loss or damage to personal items. Clients are encouraged to keep valuables with them at all times.

5. Service Conduct
All treatments provided are strictly professional wellness services. Any inappropriate behavior or requests will result in the immediate termination of the session without a refund, and future appointments may be declined.

6. Pricing & Payments
All prices listed are subject to change without prior notice. Full payment is required at the time of service. Promotions, discounts, and packages cannot be combined unless stated otherwise.

7. Gift Vouchers & Packages
Gift vouchers and purchased packages are non-refundable and must be used before the stated expiry date. They cannot be exchanged for cash.

8. Use of Facilities
For treatments that include complimentary use of facilities such as the sauna, jacuzzi, or foot bath, clients are required to follow all hygiene and safety guidelines. Misuse may lead to restricted access.

9. Children & Guests
For the comfort and relaxation of all clients, children under 12 years old are not permitted in treatment areas unless receiving a service. Guests who are not receiving treatments may be asked to wait in the lounge area.

10. Privacy Policy
White Wood Spa & Wellness protects all personal information shared with us. Your data will only be used for booking, communication, and service purposes, and will never be shared without consent.